What if I change my mind after purchasing a digital product?

When you purchase digital content such as software, games, eBooks, or music, it is important to consider the nature of digital goods. Once downloaded, digital products are typically considered ”used” due to their replicable nature, which can complicate the process of obtaining a refund. However, as a customer, you have several avenues to explore if you find yourself reconsidering a digital purchase:

1. Review the Refund Policy: Before making any purchase, we encourage customers to carefully read our refund policy. Our policy outlines the conditions under which a refund might be possible. Typically, refunds are considered on a case-by-case basis for issues such as technical defects or incorrect product descriptions.

2. Legal Rights: Customers are reminded of their consumer rights, which vary by country. For instance, in the European Union, consumers have the right to a ”cooling-off period” of 14 days during which they can withdraw from a digital purchase, provided they have not commenced the downloading or streaming of the product.

3. Contact Customer Support: If you are dissatisfied with your purchase, please do not hesitate to contact our customer support team. Provide a detailed description of your issue, and where possible, include screenshots or other evidence of the problem. Our team is here to assist you and address any concerns regarding product functionality or satisfaction.

4. Secure Payment Methods: We recommend using secure payment methods that offer buyer protection, such as credit cards or PayPal. These services can provide additional support and may facilitate the refund process under their respective user agreements.

5. Documentation of Issues: If you encounter any discrepancies, faults, or misrepresentations in the purchased product, documenting these issues can be crucial. This documentation supports your case for a refund and assists our team in understanding the problem.

Is your product eco-friendly?

At Custom AI, we are committed to sustainability and environmentally conscious practices. Our products are designed with eco-friendliness in mind, reflecting our dedication to reducing environmental impact. Here are key aspects of our approach:

1. Digital First: As a provider of AI solutions, our products are primarily digital, which inherently reduces waste associated with physical production, packaging, and distribution. This digital model significantly lessens our carbon footprint compared to traditional physical products.

2. Energy Efficiency: We continuously work to improve the energy efficiency of our software and systems. By optimizing our algorithms and the infrastructure on which our services run, we minimize energy consumption, which is crucial in reducing the environmental impact of our operations.

3. Partnering with Green Providers: Custom AI chooses to partner with data centers and cloud providers who are committed to sustainability. This includes using renewable energy sources and implementing advanced cooling technologies to decrease energy usage.

4. Sustainable Business Practices: Beyond our products, we engage in sustainable business practices, including minimizing office waste, promoting remote work to reduce commuting emissions, and encouraging our team to participate in environmental sustainability programs.

5. Continuous Improvement: We are dedicated to continuous improvement in our environmental initiatives. We actively seek new ways to integrate eco-friendly technologies and practices into our product development and operational processes.

At Custom AI, we believe in not only delivering innovative AI solutions but also ensuring that our impact on the planet is positive and sustainable. If you have any suggestions or would like more information about our environmental efforts, please contact us.

Do you offer any discounts?

At Custom AI, we value our customers and strive to make our products accessible to a wide range of users. We offer various discounts and promotional offers to ensure our customers can benefit from our AI solutions while meeting their budget needs. Here are the types of discounts we typically offer:

1. Volume Discounts: We provide discounts for bulk purchases or large-volume contracts. This is ideal for enterprises and organizations that require multiple licenses or extensive deployments of our products.

2. Educational Discounts: To support the educational sector, we offer special pricing for academic institutions, teachers, and students. This discount aims to facilitate the integration of advanced AI technology into the learning process.

3. Seasonal Promotions: Throughout the year, we run promotional campaigns where our products are available at reduced prices for a limited time. These promotions are often tied to significant retail holidays or company milestones.

4. Loyalty Rewards: For our returning customers, we have a loyalty program that provides exclusive discounts as a thank you for their continued support. Members of our loyalty program also receive early access to new products and special offers.

5. Nonprofit Discounts: Custom AI is committed to supporting nonprofit organizations that are making a positive impact in the world. We offer special discount rates to qualifying nonprofits to help them leverage AI in their important work.

To learn more about our current discounts and eligibility requirements, please visit our website or contact our sales team directly. We are here to help you find the best pricing option for your needs.